Should a problem arise when using any of our systems, a number of options are available to our clients. To begin with, all of our products are supplied with a standard 12-month warranty. This warranty provides end-users and support staff with assistance for any operating or software problems via a web-based Problem Reporting system or using our email and live chat support infra-structures on an unlimited basis.
In addition, this warranty includes a repair/replacement service for any defective hardware, as well as free software upgrades.
Once the initial 12 months waranty has expired, all customers will be offered a 12 month extension contract to the initial warranty. The extension includes exactly the same level of cover as the initial standard warranty. Please contact sales@littlefishcom.net for pricing details.
For customers who elect not to purchase the extended waranty coverage, a number of free and 'pay as you go' options exist. For help with specific software problems, customers may purchase a Single Software Support Incident. These allow for our support team to work with you to fuly resolve a single software problem. Please contact sales@littlefishcom.net for pricing details.
For hardware problems, several items include a fixed price repair option, all other problems, following a review of the problem, will be quouted based on the problem found. Please contact support@littlefishcom.net to obtain a quotation.
For all general problems and 'How do I....' advice, a knowledge base is also freely available. This is constantly updated based on actual customers problems or requests for advice.
For additional information regarding any support issues contact support@littlefishcom.net.
Article ID: 7, Created On: 1/6/2010, Modified: 1/6/2010