When starting the Cashier module, the following error is logged in the computer Event Log. The error reads
Retrieving the COM class factory for component with CLSID {9E13C2B4-1780-4C50-ADB7-251577956E32} failed due to the following error: 80040154.
This error is logged is the on-screen keyboard runtime files have not been installed. Please refer to your original installation CD for the installer.
Article ID: 18, Created On: 9/9/2010, Modified: 9/9/2010